Meeting business goals being the central focus, ITSM endeavors to formulate a robust strategy for improvising design, delivery and dissemination using Information technology within an organization. It aims at erecting a flawless framework to ensure coordination between people, processes and technology.
Popular practices include using software dedicated to end to end management which earns special attention when the scale of the business multiplies. The core idea is to reduce IT costs, improve quality to optimize customer satisfaction, promote competitive advantage through flexible approaches and increase agility under strict governance.
Aligning resource factors as per business’s demands and transforming services through an approach that promotes automating repetitive tasks through creation of macros and templates, happen to be an integral part of ITSM.